Return Policy
We want to ensure you have a smooth and clear understanding of our return process. If you have questions after reading this policy, please feel free to contact us for clarification.
What Does This Policy Cover?
This policy covers returns for refunds, exchanges, and return-to-sender situations. Wherever “return” is mentioned, it applies to all these scenarios.
For purchases made on our online store, we accept returns for items that are defective, damaged, or incorrectly delivered, provided they meet the criteria outlined below.
Please note, under the Sale of Goods and Supply of Services Act 1980, we are not obligated to accept returns for products you no longer want unless they are faulty or not as described.
How Long Do I Have to Return an Item?
You have 30 days from the date of purchase to initiate a return. Please inspect your order promptly upon receipt to ensure everything is correct and undamaged.
If 30 days have passed since your order was placed, unfortunately, we cannot process a refund or exchange. This timeline also applies to instances of incorrect or damaged items.
Are Sale Items Eligible for Return?
No, sale items are not eligible for return. All sales on discounted products are final.
What If I Receive an Incorrect or Damaged Item?
We apologize for any mistakes in your order. If you receive an incorrect or damaged item, please contact us through our website's contact form to resolve the issue promptly.
Return Eligibility
To qualify for a return
-Items must be unused, unworn, unwashed, and in their original condition.-
-All tags, packaging, and labels must be intact.-
-The item must not have odors, stains, signs of wear, or animal/human hair.-
-Returns must also comply with the following:-
-Initiate your return through the relevant order page in your account.-
-Await confirmation from us before sending any items back.-
How to Return an Item
Once your return is approved, send the item(s) to:
Shopnadia.com
Unit 4, Charvey Ln,
Rathnew Business Park,
Rathnew, Co. Wicklow,
A67WK64
Include a receipt or proof of purchase, such as your order confirmation or original invoice, in your return package.
Who Pays for Return Shipping?
You are responsible for return shipping costs. These costs are non-refundable. If exchanging an item, you’ll also need to cover shipping for the replacement.
Are Original Shipping Fees Refundable?
No, original shipping fees are non-refundable unless we made an error, such as sending the wrong item or delivering a faulty product.
Responsibility for Returned Items
Returned items remain your responsibility until we acknowledge receipt. To protect yourself, consider using a tracked or insured shipping service. We cannot guarantee receipt of returns sent via untracked methods.
After We Receive Your Return
Once we receive your return, our team will inspect the items to ensure they meet our eligibility criteria. If approved:
Refunds: Processed within 28 days to your original payment method. Shipping fees are typically excluded unless the error was ours.
Exchanges: If the requested item is in stock, it will be shipped after any necessary fees are paid. If unavailable, a refund will be issued.
If your return does not meet our criteria, the item will be sent back to you, and additional shipping charges may apply.
Questions About Your Refund?
If your refund has been processed but not received, check your payment method or contact your bank or PayPal for updates. If the issue persists, reach out to us through our contact form.
Need Assistance?
If you have any questions about our policy or need further clarification, contact us via email through our website, and our team will gladly assist you.